Bilan Support

You can delete your account in the app from Profile → Privacy & data. That removes your account, profile, meals, activity records, agent conversations, historical Friends & Challenges records, refresh tokens, and subscription state from Bilan. Stored photos are queued for cleanup. See the Privacy Policy for provider-held records, retention exceptions, and requests beyond self-service deletion.

• In-app purchases run through the App Store with your Apple ID. Apple subscriptions are managed in your Apple ID settings.
• Bilan access is available with a monthly or annual subscription purchased through Apple or, on Android where available, Google Play.
• The current US subscription prices are $9.99 per month and $69.99 per year. Apple shows the localized price, renewal terms, and any introductory offer your Apple ID is eligible for before purchase. On Android, Google Play shows these details for your Google account.
• Purchase and Restore Purchases are available in the app. Use the same Bilan and store accounts used for the purchase. Web checkout is not open.

For cancellation and refund details for either store, see our subscription terms.

Review the Privacy Policy and Terms of Service for data handling, account deletion, subscription, and nutrition-estimate details. Privacy questions can be sent to support@mycaloriesnap.com.

Bilan gives nutrition and activity estimates. It is not medical advice, and it is not a medical device. If you have a health condition or specific nutrition needs, follow your clinician's guidance.

We want Bilan to work for everyone. We build toward the WCAG 2.1 AA standard rather than claiming a badge we have not earned. The app respects your Reduce Motion setting, labels its controls for VoiceOver, keeps tap targets large, and is designed for legible contrast in both light and dark mode.

Accessibility is never finished. If something is hard to read, hear, or operate, tell us and we will fix it. Email the team and put "Accessibility" in the subject so it reaches the right place quickly.