Bilan Terms of Service

Last updated: October 16, 2026

These terms are written in plain language so users can understand how Bilan works, what the app estimates, and how billing is handled.

1. Acceptance of these terms

These Terms of Service ("Terms") govern your use of the Bilan app and website ("Bilan", formerly CalorieSnap), operated by Reymans Technologies LLC ("we", "us"). By creating an account or using Bilan, you agree to these Terms. If you do not agree, do not use Bilan. Our Privacy Policy explains how we handle your data. Accepting these Terms does not replace any separate consent required for processing personal information.

2. What Bilan is

Bilan is a mobile app for iPhone, and for Android where available, that helps you log meals, estimate calories and macros from food photos, track activity, and know tonight's calorie balance before bed. You can review and edit every saved estimate. Goal to Plan can set a starting plan or tracking direction when you want one. Access requires a monthly or annual subscription purchased through Apple or, on Android, Google Play. We may add, change, or remove features over time.

3. Estimates, not medical advice

Calorie, macro, and activity numbers in Bilan are estimates. They are approximate, not exact, and they are not medical, nutritional, or health advice. Bilan is not a medical device and does not diagnose, treat, or prevent any condition. Always use your own judgment, and talk with a qualified professional before making decisions about your diet, health, or any medication. If you have a medical condition or specific nutrition needs, follow your clinician's guidance.

No clinician-patient relationship is created by using Bilan, its AI agent, or support. Food recognition, portions, ingredients, and nutrition values may be wrong or incomplete. Do not rely on Bilan to identify allergens, confirm that food is safe to eat, or decide medication doses or changes. The service is not monitored for emergencies. Contact local emergency services when needed.

If you are pregnant or breastfeeding, receiving eating-disorder care, managing a medical condition, or following a prescribed diet, obtain appropriate professional guidance before using calorie targets or changing diet or activity. Bilan does not promise weight loss or any particular health outcome. These statements do not exclude rights or duties that cannot lawfully be excluded.

4. Your account and responsibilities

You must be at least 16 years old, or a higher minimum age required in your country, to use Bilan. If you have not reached the legal age to enter these Terms, your parent or legal guardian must accept them and permit your use where required by law.
You are responsible for keeping your login credentials secure and for activity under your account.
Provide accurate information so your estimates and reports are useful to you.
Tell us at support@mycaloriesnap.com if you suspect unauthorized use of your account.

4a. Optional Bilan messaging

Where offered, Bilan messaging lets you use SMS/MMS or WhatsApp for nutrition questions with relevant diary and Agent context, meal and activity drafts, requested nutrition summaries, and separately enabled reminders and daily balance coaching. Drafts are saved to your diary only after you confirm them. If you separately turn on automatic meal saving, meal photos and descriptions of meals you say you ate are saved to your diary without a second confirmation. Reply UNDO within 24 hours to remove the latest automatically saved meal, provided you have not edited it. Questions, advice, and summaries do not change your diary. You opt in through the signed-in app and verify your phone by sending its linking message. Messaging consent is optional and is not a condition of purchasing a subscription. Linking does not turn on reminders, daily balance coaching, or automatic meal saving, and does not replace the separate AI permissions. These features provide the same approximate wellness estimates described in section 3 and are not an emergency or medical service.

Message frequency varies with your requests and the optional features you turn on. If you enable reminders, Bilan schedules at most one reminder per day per linked channel. If you enable daily balance coaching, Bilan sends at most one check-in per day at the local time you choose, and replies when you answer it. Both follow your selected time zone and quiet hours. Message and data rates may apply. Reply STOP to disconnect, or disconnect in the app; relink from the app if you later choose to resume. Reply HELP for commands, or contact support@mycaloriesnap.com for assistance. Messaging availability and delivery depend on your channel, carrier, and provider approval. Our Privacy Policy explains messaging processors, retention, and deletion.

5. Subscriptions and billing

Current US prices are $9.99 per month or $69.99 per year. Apple shows the localized price, renewal terms, and any introductory offer your Apple ID is eligible for before purchase. On Android, Google Play shows the same details for your Google account. The checkout terms Apple or Google Play shows govern the transaction and may vary by region.

iOS app purchases are managed by Apple through your Apple ID. Web checkout is not open yet. We do not process or store your Apple payment details.
Android app purchases are managed by Google Play through your Google account under the Google Play terms. We do not process or store your Google Play payment details.
Your subscription renews automatically at the end of each period unless you cancel before it renews. On iOS, cancel at least 24 hours before the period ends.
You can manage or cancel your iOS subscription anytime in your Apple ID settings, or your Android subscription in Google Play under Payments & subscriptions.
Refunds for App Store purchases are handled by Apple under the App Store terms, and refunds for Google Play purchases are handled under Google Play's policies.

If an eligible trial or introductory offer is shown, the store checkout identifies its duration, the subsequent charge, billing period, and cancellation deadline. Unless cancelled in time, a trial converts to the subscription shown at checkout. Deleting the app or your Bilan account does not cancel a store subscription. Cancellation generally stops future renewal, with access through the paid period subject to the store's terms and applicable law.

Price changes are communicated through the applicable store and require any notice or consent the store or law requires. Nothing here limits a mandatory refund, withdrawal, or other consumer remedy. If a billing problem is not resolved through the store, contact support.

6. Acceptable use

You agree not to:

Break the law or infringe anyone's rights while using Bilan.
Reverse engineer, copy, resell, or tamper with the app or its security, except to the extent applicable law permits an activity despite this restriction.
Upload content you have no right to share, or that is harmful, abusive, or misleading.
Use automated means to access the service in ways that disrupt it or other users.
Attempt to access accounts, data, or systems that are not yours.

7. Your content and our content

You keep ownership of the content you add, such as food photos, meals, and notes. You give us a limited license to process that content so we can provide the service to you, for example to produce your estimates and reports. Bilan, including its name, software, design, and brand, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our brand or software beyond using the app.

The service license is personal, limited, non-exclusive, and non-transferable, subject to the applicable store rules and these Terms. When you separately choose to contribute a corrected meal for model training, you also permit us to use that selected example for the training purpose described in the Privacy Policy. That permission does not cover future meals automatically. Withdrawal stops future use of the contribution; it cannot reverse training already completed. Applicable privacy rights remain unaffected.

8. Privacy

Your privacy matters to us. Our Privacy Policy explains what we collect, how it is used, the third-party AI providers that process food photos and agent conversations, and how to delete your account and data. Our Consumer Health Data Privacy Notice provides additional health-data information. Neither these Terms nor a general acknowledgment of a privacy notice replaces a required feature-specific consent.

9. Disclaimers

Bilan is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. We do not guarantee that estimates are accurate, that the service will be uninterrupted or error free, or that it will meet a specific goal. You use Bilan at your own discretion and risk.

10. Limitation of liability

To the extent permitted by applicable law, Reymans Technologies LLC is not liable for indirect, incidental, special, or consequential losses arising from the service. Subject to the exceptions below, our aggregate liability arising from the service or these Terms is limited to the greater of US $100 or the amount you paid for Bilan during the 12 months before the event giving rise to the claim.

These exclusions and the cap do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where liability cannot be limited, or any other liability or mandatory consumer remedy that applicable law does not permit us to exclude or limit. Where local law gives you greater protection, that protection applies.

11. Termination

You can stop using Bilan and delete your account at any time from the app (Profile → Privacy & data). We may suspend or end your access if you break these Terms or use the service in a way that creates risk for us or others. Sections that by their nature should survive, such as intellectual property, disclaimers, and limitation of liability, continue after termination.

Suspension or termination does not remove any mandatory refund or other consumer right. Where appropriate and lawful, we provide notice and an opportunity to address a violation. We may act immediately to protect accounts, security, or legal compliance. Contact support to request review of a suspension.

12. Changes to these terms

We may update these Terms as the app and the law evolve. When we make material changes, we will update the date above and provide reasonable notice through the app or another appropriate method before they take effect, unless an urgent legal or security reason requires an earlier change. We obtain renewed acceptance where required by law. Changes do not retroactively remove accrued rights. If you do not accept a change, you can stop using the service and cancel renewal, subject to your mandatory consumer rights.

13. Governing law

New Jersey law governs these Terms, excluding its conflict-of-law rules, except that mandatory consumer protections in your place of residence remain applicable. Subject to those protections, disputes may be brought in the state or federal courts with jurisdiction in New Jersey. Nothing here prevents you from using a court, regulator, or dispute procedure available under mandatory local law. These Terms do not impose mandatory arbitration or a class-action waiver.

Please contact support about a dispute so we can try to resolve it. Contacting us first is not a condition of exercising a legal right or meeting a legal deadline.

13a. General terms

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver. We may transfer this agreement with the business, provided your contractual and statutory protections are preserved and any required notice is given. You may not transfer your account without our agreement, except where applicable law permits it.

These Terms and any offer terms expressly presented and accepted for your purchase govern the service; mandatory law and applicable store terms prevail where required. Translations are provided for accessibility. No English-language precedence rule removes a right to local-language information or protection under applicable law.

14. Contact

Reymans Technologies LLC operates Bilan. Questions about these Terms: support@mycaloriesnap.com